Before placing your order, please read through our terms and conditions. Your placement of an order shows your acceptance of these terms and conditions.

Before placing your order, please read through these Terms of Use for the The Box Brand Online Shop. By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of the The Box Brand Shop as set out below. The Terms of Use include the terms and conditions set out below, the The Box Brand Terms and Conditions, and The Box Brand Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the The Box Brand Online Shop, we will place a correction on the The Box Brand Online Shop content area.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of The Box Brand and their respected owners and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of The Box Brand. The Box Brand does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

The Box Brand reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

The Box Brand disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness;
The Box Brand, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.

If The Box Brand becomes liable for any breach of any such condition or warranty, The Box Brand’s liability shall be limited at its option, to any one or more of the following:
In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and
In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.

6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the The Box Brand Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the The Box Brand Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the The Box Brand Online Shop team.

7. Stock availability

The Box Brand will endeavour to supply all items publicised in the The Box Brand Shop. Similarly, products will be removed from the The Box Brand Shop as soon as The Box Brand becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

All or part of your order cannot be fulfilled immediately, or All or part of your order cannot be fulfilled at all. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax. All products with a limited sales period which are displayed in the The Box Brand Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before The Box Brand has withdrawn that item from the The Box Brand Shop, The Box Brand will not be held responsible for inability to complete that order. In this instance, you will be advised ASAP by email or telephone.

8. Changes to availability dates for items only

On rare occasions, there is an unavoidable need to change either an issue or withdrawal date. When this occurs, you will be advised either by email, by mail, or via The Main Box Brand Website,

9. Delivery standards

The Box Brand will endeavour to dispatch all orders within 1 week working days of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order. Please note:

All products under the Category will NOT be dispatched and require you to enquire. Items may be delivered to you individually and/or separately where they are fulfilled from different locations or directly from an The Box Brand supplier.
The The Box Brand Terms and Conditions apply to the carriage of articles by The Box Brand Gentral terms and Conditions

10. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

If and when incorrect payment details, including credit card details, are supplied; Where correct credit card details are supplied but funds are not approved. Where fraudulent activity is suspected / identified;  Where cleared funds through your nominated payment method have not been received:  In the event that you supply incorrect payment and delivery details, The Box Brand will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, The Box Brand will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

11. Refund policy

All products sold by The Box Brand must be: fit for all the purposes for which goods of that kind are commonly supplied acceptable in appearance and finish free from defects safe durable. You can return an item to us if: it’s faulty
it’s incorrectly described; it doesn’t do what we said it would do; it’s not of an acceptable quality. If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via the The Box Brand Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

12. Change of mind returns

60 day change of mind returns are offered on a limited range of products only.

Please return the product within 60 days from the date of purchase and you will receive a full refund. The product must be in its original condition and unopened.We do not offer change of mind refunds and returns on the below products as they cannot be resold.

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13. Minimum and maximum order value

There is no minimum value for The Box Brand Online Shop orders. The maximum order value is AUD $5,000.

14. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. The Box Brand will issue a compliant tax invoice where appropriate.

15. Governance

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia

16. Third party websites

The The Box Brand Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, The Box Brand does not control, endorse, sponsor or approve any such third party websites or their content nor does The Box Brand provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

17. Links to The Box Brand website

If you wish to establish a link to this website, you must first seek approval from The Box Brand. To seek approval, please contact your account manager. If you don’t have one or are unsure, please email The Box Brand’s brand team. The following information will be required to assess your request: the URL of the website that you seek to establish a link from a brief description of your website the reason that you wish to establish a link. If The Box Brand agrees to your proposed link, you must comply with any terms and conditions imposed by The Box Brand as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact The Box Brand and provide a new description of your website.

Order enquiries

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